Delivery Info and product return policy
**Return Policy**
Thank you for shopping with us! We want to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make your shopping experience hassle-free.
**Conditions for Return:**
1. Products must be returned within 10 days of the delivery date.
2. Items must be in new, unused condition, with all original tags and packaging intact.
3. Personalized or customized items are not eligible for return unless there is a manufacturing defect or damage.
4. Returns must be accompanied by a valid proof of purchase, such as an order confirmation email or receipt.
**Return Process:**
1. Contact our customer service team at support@sergeantswaggz.com to discuss returns.
2. Pack the item securely in its original packaging.
3. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
4. Once we receive the returned item and verify its condition, we will process your refund within 5-10 business days.
**Refund Information:**
1. Refunds will be issued to the original payment method used for the purchase.
2. Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
3. Depending on your financial institution, it may take additional time for the refund to reflect in your account.
**Exchanges:**
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
**Contact Us:**
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at support@sergentswaggz.com
By making a purchase from our store, you agree to abide by the terms and conditions of this return policy.
Thank you for choosing Sergeant Swaggz We appreciate your business and strive to provide exceptional customer service.